Most frequently asked

The track and trace code sometimes does not give the information until the package is close to the delivery adress. This means it can take several days before the exact location of the package can be seen. We apologize for any inconvenience.

The average delivery time of our products is 7 to 21 working days.

Send an email to contact@dagoodi.com and we will send you the return form. 

Defective article:
You do not have to return products that are faulty upon receipt. After all, we can no longer put them back on sale. However, you will be refunded the purchase price, including shipping costs. We only ask for a confirmation of the defect in the form of 1 or more photos of the product.

Once you have completed the return form, you can send the products to the return address indicated on the form. Make sure you enclose the return form and provide the shipment with a Track and Trace code.

When we have received the return we will make sure that the purchase amount is back in your account within 14 days.

The average delivery time is about 7 to 21 working days.

After the products have been shipped by us we no longer have any influence on the shipping process. Unfortunately, it can happen that a shipment is delayed. We apologize for this.

In some cases customs temporarily takes a package to inspect it. This just happens sometimes, unfortunately we can't change anything about this. But don't worry, if you have received a confirmation your order is on its way! 

General

You would almost think not because of the low prices and large discounts, but that is certainly not the case. Through a combination of smart purchasing, large volumes and being satisfied with relatively low profit margins, we can sell products for a low price.

You can send a message via our contact form. We will always try to respond within 24 hours. Don't forget to mention your order number if it concerns a question about your order!

In order to have telephone customer service, we need to have permanent staff, an office, telephones and fixed hours. Without all these fixed costs we can offer more competitive prices, and with our customer service via email we can help you just as good and quickly!

We advise you to contact us by sending an email to contact@dagoodi.com or through our contact form. Don't forget to mention your order number in your message. We always do our best to resolve all complaints to your full satisfaction.

Order and pay

Placing an order with us is very easy. Click on the button 'Add to cart' at the deal you want to buy. You will automatically be redirected to your shopping cart. Click on 'Safe checkout', fill in your address details and pay safely with iDeal, PayPal, Bancontact or Credit Card. It is currently not possible to order by phone or e-mail.

Of course you can! Please contact us via our contact form. We will pick it up as soon as possible. We will then refund the money to the account of origin as soon as possible.

You can pay for your order in several ways. Below you will find the three payment methods we currently support.

• Creditcard
• MasterCard/VISA

• PayPal 

Unfortunately it is not possible to pay in any other way.

Of course it is! All orders on Dagoodi.nl run through a secure payment environment, thanks to our webshop provider Shopify. And all payments on Dagoodi run through a secure payment environment, regardless of the payment method.

Payment is free of charge. We take care of the costs.

Shipping

The shipping costs for orders above 40 are zero, because we’re paying for it! Below 40 we charge a fixed amount of 2.95 for shipping.

That depends on where you are, but on average processed orders will take 7 to 21 working days to arrive. Delivery details will be provided in your confirmation email.

At the checkout of the ordering process, you can specify the address to which you want us to deliver the package or envelope. This can be a home or work address. Always mention your own name.

The Track & Trace code of your order can be found in the shipping confirmation we send you via email.

From the moment your parcel has arrived at the mail order company the Track & Trace information is available. Please keep in mind that there may be some delay, maximum a few days.

In 99% of the cases the orders will be delivered within the expected delivery time. Unfortunately, it can happen that an order is delayed in the delivery process. 

Did you not receive anything after the expected delivery time? Then please contact us.

We use all major carriers and local courier companies. During checkout you will be asked to select a delivery method.

Returns

We always strive to ensure that our customers are satisfied with our products. If you prefer to return an order, we are happy to help you. Products can be returned within 14 working days after receipt. Just send us an email and we'll take you through the process.

Upon receipt of the return. It will be processed as soon as possible. When you return an order, you pay the return costs yourself. Do you return the entire order? Then you will receive the total purchase amount back from us.

First of all, of course, our apologies. It is best to make a return request directly by contacting us. Just email us, we will send you a return form. 

Your request will be processed within a maximum of 24 hours and will be resolved to your full satisfaction!

Please contact us before you make a return. This can be done via our contact form. We will then guide you in making the return.

When returning the product, please make sure that the packaging of the product looks neat and that the product is well packaged. We do not accept returns if the product is damaged because it is not properly packed. Make sure that the product is returned in its original packaging.

Upon receipt of the return, it will be processed as soon as possible. If you receive your money back from us, we will process this refund within 5 working days. 

Are you returning the entire order? Then you will receive the total purchase amount back from us. It depends on the speed of your bank when the money is in your account. We will always keep you informed about the refund.

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