Returns
Not satisfied? Get your money back!
The law stipulates that you are entitled to a 14 day trial period, this is what Dagoodi applies as well. This way, you’ll have time to consider whether you are completely satisfied with the product. If you want to return a product, you have to meet a few conditions:
- The product may not have been used. You may view and review the product just as you would in a physical store.
- The product is undamaged. The product will be returned to us in its original state. This condition also applies to any accessories.
- If there is an exception to the voluntary 14 day trial period, it will be listed on the product page.
Products with different return conditions
There are a number of products to which different return conditions apply. These are the following:
- Products that for reasons of health protection or hygiene are not suitable to be returned if the seal has been broken after delivery;
- Audio, video recordings and computer software of which the seal has been broken after delivery;
- Live products such as plants. This in connection with the fact that they are perishable goods.
Return your order and have the purchase amount refunded
- Go to the contact form and fill it in as well as possible;
- We will process your request within 3 working days;
- After approval of your return request we will send you the return form;
- Fill it in as well as possible, including the order and return number;
- Send your return including the return form to our mailbox;
- Upon receipt of your return, we will transfer the purchase amount within 5 working days.
Return your order and exchang it for another product
- Go to the contact form and fill it in as well as possible;
- We will process your request within 3 working days;
- After approval of your return request we will send you the return form;
- Fill it in as well as possible, including the order and return number;
- Send your return including the return form to our mailbox;
- Upon receipt of your return, we will create a new order for you within 5 working days.
- You will receive an order confirmation of the new order.