Returns

Not satisfied? Get your money back!

The law stipulates that you are entitled to a 14 day trial period, this is what Dagoodi applies as well. This way, you’ll have time to consider whether you are completely satisfied with the product. If you want to return a product, you have to meet a few conditions:

  1. The product may not have been used. You may view and review the product just as you would in a physical store.
  2. The product is undamaged. The product will be returned to us in its original state. This condition also applies to any accessories.  
  3. If there is an exception to the voluntary 14 day trial period, it will be listed on the product page.

Products with different return conditions

There are a number of products to which different return conditions apply. These are the following:

  1. Products that for reasons of health protection or hygiene are not suitable to be returned if the seal has been broken after delivery;
  2. Audio, video recordings and computer software of which the seal has been broken after delivery;
  3. Live products such as plants. This in connection with the fact that they are perishable goods.

Return your order and have the purchase amount refunded

  1. Go to the contact form and fill it in as well as possible;
  2. We will process your request within 3 working days;
  3. After approval of your return request we will send you the return form;
  4. Fill it in as well as possible, including the order and return number;
  5. Send your return including the return form to our mailbox;
  6. Upon receipt of your return, we will transfer the purchase amount within 5 working days.

Return your order and exchang it for another product

  1. Go to the contact form and fill it in as well as possible;
  2. We will process your request within 3 working days;
  3. After approval of your return request we will send you the return form;
  4. Fill it in as well as possible, including the order and return number;
  5. Send your return including the return form to our mailbox;
  6. Upon receipt of your return, we will create a new order for you within 5 working days.
  7. You will receive an order confirmation of the new order.